Welcome to Flower Delivery Surrey. These Terms & Conditions ('Terms') apply to all purchases of goods and services made via our website for customers across Surrey and the surrounding areas. Please read them carefully before placing an order. By accessing, browsing, or using this website and placing an order for online flower delivery in Surrey, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use our website or place an order.
Throughout these Terms, the following definitions apply:
These Terms apply to all users and customers ordering flower delivery in Surrey and the surrounding areas via our online store.
To purchase flowers or related products online for delivery within Surrey, please follow our step-by-step order process on the website:
Following your order submission, you will receive an order confirmation page and/or email summarising your purchase. Please review all details at this stage. If you notice any errors, contact us promptly to allow us to correct them before processing and dispatch.
All payments must be made in pounds sterling (£). We accept the following payment methods for online flower delivery in Surrey:
Payment is due in full at the time your order is placed. We reserve the right to withhold delivery until payment is received and verified. All product prices and delivery charges are clearly displayed prior to the completion of your order and include VAT (where applicable).
We take reasonable care to ensure the security of your payment details, including the use of secure and encrypted payment processes. However, we shall not be liable for any losses you may suffer if a third party gains unauthorised access to information provided by you when accessing or ordering from this website.
All online flower delivery orders placed for Surrey and the surrounding areas are subject to acceptance and product availability. After payment is authorised and your order is confirmed, we will begin processing your order. If for any reason we are unable to fulfil part or all of your order (for example, due to stock shortages or circumstances beyond our control), we will contact you as soon as possible to offer an alternative or to arrange a refund.
We reserve the right to refuse or cancel any order at our discretion, including if:
We offer a range of delivery options for flower delivery in Surrey and nearby localities. Deliveries are typically made on your chosen date, but specific times cannot be guaranteed unless stated as part of a premium timed delivery service. We endeavour to fulfil all delivery requests; however, we may be unable to deliver at certain times or during peak periods or adverse conditions (such as severe weather), in which case we will contact you to rearrange or refund as appropriate.
It is your responsibility to ensure that the delivery information provided is accurate and that someone will be available to receive the goods at the nominated address. If our couriers are unable to deliver, they may leave the order with a neighbour, in a safe place, or return it to us, at their discretion. We accept no liability for failed deliveries resulting from incorrect or incomplete information, or no-one being available at the address upon our arrival.
You may cancel or amend your order for flower delivery in Surrey under the following conditions:
Please check all order details thoroughly and notify us immediately of any errors to ensure prompt resolution. If you are dissatisfied with quality or the product received, please contact us within 24 hours of delivery so we may investigate and, if appropriate, offer a replacement or refund.
All our flower arrangements are subject to seasonal availability. We reserve the right to substitute any flower or gift item with one of equal or greater value and similar style and colour if necessary to complete your order. Every effort will be made to notify you in advance of any substitutions.
We will not be liable for any loss or damage resulting from late, delayed, or failed delivery, except in cases of our negligence. Our maximum liability shall not exceed the value of the goods ordered, including any delivery charges. We accept no liability for any indirect or consequential loss, including loss of enjoyment or missed occasions, however caused.
Nothing in these Terms seeks to exclude liability for death or personal injury resulting from our negligence or for fraud or fraudulent misrepresentation. If we breach these Terms, we will not be responsible for any losses you suffer as a result except for losses that are a foreseeable consequence of the breach.
The perishable nature of flowers means that longevity cannot be guaranteed, and variation in appearance is to be expected. We provide care instructions, and failure to follow them may void any right to replacement or refund.
Your satisfaction is vital to us. If you have any complaints regarding your online flower delivery in Surrey, please contact us promptly with full details. We undertake to resolve complaints as quickly and thoroughly as possible, often within five working days. Where appropriate, we may offer a replacement, partial refund, or full refund.
All content, images, and designs on our website are the property of Flower Delivery Surrey or our licensors. They may not be used, copied, reproduced, or distributed without our express permission.
These Terms & Conditions and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
These Terms apply to all customers ordering flower delivery services for addresses located in Surrey and the surrounding areas. When placing an order, please ensure your delivery address falls within our stated coverage area as advertised on the website. If you have questions regarding our delivery radius or your eligibility for delivery, please contact us before placing your order.
It is your responsibility to ensure all delivery details and recipient information are correct at the time of ordering. Inaccurate information may lead to delayed, redirected, or unfulfilled deliveries, for which we cannot be held responsible. Please ensure someone will be available to accept the delivery on the requested date, and provide any useful delivery instructions to assist our couriers if needed.
By completing a purchase for online flower delivery in Surrey through our website, you accept these Terms in full. If you do not understand any point or require clarification, please contact us prior to placing your order.
Thank you for choosing Flower Delivery Surrey for your floral needs across Surrey and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Surrey, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Surrey.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
