At Flower Delivery Surrey, we take immense pride in supplying only the freshest blooms to households and businesses throughout the local area. As a trusted local florist, we are committed to delighting every customer with exceptional service and stunning floral arrangements. Our Fresh Flowers Guarantee ensures your order arrives vibrant, long-lasting, and ready to amaze – every single time.
Your satisfaction is our priority. In the unlikely event that your flowers are damaged upon delivery, please contact us as soon as possible after receipt. To help us resolve your issue swiftly, we ask that a photo of the damaged item be taken and shared with us. Once we confirm the damage, you may choose between a full refund or a replacement bouquet delivered at the next available window.
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied. Should you find your flowers do not remain fresh within this window, please notify us with supporting images and details. We are always happy to review the case and offer a remedy in line with our Fresh Flowers Guarantee.
If you experience an issue with your delivery—such as a quality concern, incorrect order, or flowers failing to meet your expectations within their freshness window—we offer flexible solutions to suit your needs:
Refunds or replacements will be processed once the issue has been verified, in line with our commitment to customer satisfaction and your peace of mind.
We truly value your feedback, as it helps us continue to improve our services. If you wish to make a complaint, please contact us with your order details and a description of your concern. All complaints are handled with the utmost care and urgency. Our customer support team will acknowledge your message promptly and aim to resolve the matter within three working days. If a resolution cannot be reached immediately, we will keep you updated on our progress throughout the process.
As a dedicated florist for the Surrey community, our reputation rests on providing quality, care, and accountability with each arrangement. Whether we’re delivering fresh flowers to local households or businesses, your complete satisfaction is at the heart of what we do. Thank you for choosing Flower Delivery Surrey—your local, trusted source for the freshest flowers and reliable service.
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