Our Commitment to Your Privacy at Flower Delivery Surrey

Introduction to Our Privacy Policy

This Privacy Policy outlines how Flower Delivery Surrey collects, uses, retains, and protects the personal data of all customers placing orders from Surrey and the surrounding districts. We are committed to ensuring that your privacy is safeguarded in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Please read this policy to understand when, why, and how we process your information.

What Data We Collect

We collect only the personal data that is necessary to fulfil your flower delivery orders, process payments, and provide customer support. Depending on your interaction with our services, this may include the following types of data:

• Contact Information: Your name, delivery address, billing address, postcode, and telephone number.
• Order Details: Information about the products you order, delivery preferences, and instructions.
• Payment Details: Information required to process your payment (handled via secure payment processors; payment card information is not stored by us).
• Recipient Details: Name, address, and contact information of the recipient for order delivery.
• Communication Records: Your communications with our customer service, including queries and complaints.
• Technical Data: IP address, browser type, device information, and website usage statistics collected via cookies and similar technologies (if you use our website).

Lawful Basis for Processing

Under the GDPR, we must have a valid lawful basis to process your personal data. The main lawful bases we rely on are:

• Contractual Necessity: Processing your data is necessary for us to fulfil your order and provide our services.
• Legal Obligation: We may need to process your data to comply with legal and regulatory requirements.
• Legitimate Interests: Occasionally, we process your data for our legitimate interests, such as improving our services or preventing fraud, provided these are not overridden by your rights and freedoms.
• Consent: In certain circumstances, particularly for direct marketing communications, we process personal data based on your explicit consent, which you can withdraw at any time.

How We Use Your Data

Your personal data is used only for the following purposes:

• Processing your orders and arranging delivery of flowers and related products.
• Communicating with you regarding your order status and any customer service needs.
• Improving our products and services, including troubleshooting and data analysis.
• Complying with applicable legal requirements and resolving disputes.
• Providing marketing communications if you have consented to receive them.

Data Processors and Third Parties

We only share your personal data with trusted third parties necessary to deliver our services. These may include:

• Payment Service Providers: To process secure order payments (such as card payment gateways).
• Delivery Partners: To deliver your order to the correct address.
• IT and Hosting Providers: For hosting our website, data backup, and maintenance.
• Professional Advisers: For accountancy, legal, or other business consultancy.

All processors are carefully vetted and process data strictly according to our instructions, under appropriate confidentiality and security agreements. We do not sell or trade your personal data for marketing purposes.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Generally, data related to orders is retained for a maximum of seven years in line with business and tax record-keeping obligations. Communication records and marketing preferences are reviewed periodically and deleted or anonymised when no longer necessary. When your data is no longer required, it will be securely deleted or anonymised.

How We Safeguard Your Data

We implement a range of technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration. These include encryption, secure servers, restricted access, and regular staff training. While we take all reasonable steps to protect your information, please note that no transmission of data over the internet is completely secure.

Your GDPR Rights

As a data subject under the GDPR, you have the following rights regarding your personal data:

• The right to access: You can request access to your personal data held by us.
• The right to rectification: You can request we correct any inaccuracies in your data.
• The right to erasure: You can request deletion of your personal data where there is no compelling reason for us to keep it.
• The right to restrict processing: You may ask us to pause processing while a complaint or correction is investigated.
• The right to object: You can object to processing based on legitimate interests or direct marketing, including profiling.
• The right to data portability: You can request a copy of your personal data in a machine-readable format to transfer to another provider.
• The right to withdraw consent: Where processing is based on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
• The right to lodge a complaint: You can complain to a supervisory authority if you believe your data protection rights have been violated.

Policy Updates and Scope

This policy applies to all Flower Delivery Surrey customers placing orders originating from Surrey and its surrounding districts. We periodically review and update this Privacy Policy to reflect changes in our practices or for legal compliance. Please check this page regularly for updates. Significant changes will be communicated via prominent notices or direct communication where appropriate.

Contact and Further Information

If you have any questions about this Privacy Policy, the personal data we hold about you, or wish to exercise your GDPR rights, please contact us using the contact details provided on our website. We will respond to your inquiries as soon as possible and always within any applicable legislative deadlines.

Thank you for choosing Flower Delivery Surrey. We value your trust and are committed to protecting your privacy at every stage of your experience with us.